Picture this:
It’s 1 a.m. in downtown Naperville, the kind of ritzy Chicago suburb where ladies-who-lunch shop for $200 frying pans.
On this night, we had two main streets shut down, barricades set up and a hospital right next door. It’s the kind of job where everyone was watching and the clock was already yelling. The Beery Heating crew had six hours to swap out twelve rooftop units.
Yeah. Twelve.
The cranes pulled up. The streets were cleared. And then in rolled Munch’s Supply with a convoy of semis stacked with equipment.
It’s go time.
They started lifting units to the roof one after another and everything was smooth, efficient -- exactly how you want a job like this to go.
Until it wasn’t: One of the units turned out bad.
Most suppliers? They’d hand you a part, shrug or tell you to call Monday.
Not Munch.
They sent a guy to a warehouse an hour away -- in the middle of the night -- to grab a whole new u
